Second-Level Support Engineer

Job Description:       

The team analyzes the problems, identifies their root cause and provides solutions while meeting goals availability (SLA), in close cooperation with R&D teams and product management.

Calls and requests arrive to the SLS staff from the1st Level team and support tech staff, as well as directly from business customers. In cases of repeated failure pattern) the SLS team provides tools, permissions, etc.

 

 Job Tasks:

  • Providing services to 3rd-line Support
  • Analyze problems, investigate and provide solutions to various problems while meeting SLAs
  • Correction of code and configuration changes.
  • Create  SQL-based reports according to customer requirements
  • Close cooperation with the Research and Development teams and Product Management

 

Requirements:

  • English - high level – must have a score > 100 in Tofel exam. MUST
  • Knowledge in SQL and create queries, understanding of SP - MUST
  • Experience and familiarity with Microsoft operating systems - MUST
  • Programming skills - ability to read code – C#/C++ and understanding the code flow - an advantage
  • Previous experience in Support roles - an advantage
  • Excellent interpersonal communication
  • Ability to work both independently and in a team
  • Capability for self-teaching and rapid learning.
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Ignite Your Spark!

SPARKWARE TECHNOLOGIES IS A TECHNOLOGY DEVELOPMENT FIRM ESTABLISHED IN BUCHAREST AS PART OF A SUCCESSFUL MULTINATIONAL LISTED GROUP.

SparkWare Technologies an 888 company is a software development center operating in Romania since 2013 as part of a multinational listed group, developing products and solutions in the online entertainment domain.

SparkWare Technologies provides an end to end offering including an online platforms infrastructure, backend, back office tools, payment processing, CRM, risk management and multiple SW clients using various technologies such as HTML5, Flash, .Net/ C#, C++, etc.

We are dynamic, creative and quality oriented company providing our employees with a challenging and rewarding experience with plenty of opportunities for both internal and external training and a culture that encourages experiencing with different technologies and a possibility of working on different aspects within our solutions range.

Partners:
  • Brainspotting
  • Catalyst
  • InnerLook
  • Intell Psy Group
  • RINF
  • Softbinator
  • Talentor
  • Webart

Life @ Sparkware

We, at Sparkware, invest a great deal of time and creative energy ensuring that our customers have access to a friendly and caring environment, that our employees enjoy an ethical and rewarding workplace, and that the greater community benefit from our success.

As part of the culture we are dynamic, creative and quality oriented while providing our employees with a challenging and rewarding experience within the company.

We are responsible for our employees who work with us. We provide an enjoyable work environment where people are challenged and motivated to excel, where flare is rewarded, compensation is fair and the balance between work and family is respected. Individual development is encouraged and advancement is based solely on merit. We invest in developing our employees so that they can achieve their personal aspirations. All employees should expect their managers to be capable, knowledgeable and motivating.

We encourage and support the social responsibility that accompanies our work.

We are looking for highly skilled professionals in a Windows based environment to provide our customers with an enriching experience. We offer our employees a dynamic and creative culture as well as a challenging and rewarding atmosphere. We just started an intensive recruitment process and plan to employ about 150 people with various professions, such as developers in various domains (DBA, QA, integrators, creative teams and more).

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Here we spark!

AFI Park 1, Vasile Milea Blvd., No. 4E, Bucharest, Sector 6, Romania

Phone: +40 (0) 312 241 600

info@sparkware.ro

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